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Relocation Client Services Director Job

An experienced Relocation Client Services Director will lead a team of Managers and Relocation Consultants that oversee the entire relocation process. The Relocation Client Services Director ensures that excellent customer service is delivered at all times to a portfolio of dedicated client accounts.

You will also work with other departments to create personalised policies for individual clients, ensuring it meets their specific needs and requirements.

 

­­­­­ Relocation Client Services Director Duties:

A Relocation Client Services Director will collaborate with internal teams and external vendors to ensure a seamless delivery of relocation and global assignment services throughout the relocation process.

Other duties include;

  • Engage strategically with senior personnel in relation to account plans, client strategies and best practice relationship management.
  • Client account management, including client reviews, relocation policy consultation, processes, and assessing customer service enhancements and improvements.
  • Maintaining relationships with domestic and global corporate clients.
  • Strive to achieve and exceed internal targets.
  • Manage and oversee all financial performance across the dedicated client base to achieve profitability and budgeting targets.
  • Manage a team of Relocation Consultants, ensuring they are fully trained and regularly monitor their performance
  • Oversee the professional development of the team by providing coaching sessions, establishing training processes and promoting educational development.
  • Support sales efforts aimed at growing the business by attending sales meetings, best and final RFP’s etc
  • Upsell and cross sell international assignment and relocation services to all clients where possible. This includes additional services such as; visa and immigration, taxation, transportation and domestic relocation
  • Manage a portfolio of domestic and international relocation client accounts, acting as the single point of contact for the client
  • Ensure client satisfaction and quality service delivery

Key skills and qualifications of a Relocation Client Services Director:

The following skills will be beneficial to a candidate looking to apply for this role:

  • Extensive experience in International or Domestic Relocation, Global Mobility, International Assignment Services
  • Must have experience building, coaching and mentoring a team
  • An energetic, customer driven individual who thrives on hard work
  • Strong client services and account management skills
  • In-depth understanding of relocation services including; home search, school search, household goods moving and temporary accommodation
  • Ability to work to strict deadlines
  • Solid organisational skills, with the ability to work in a fast-paced environment
  • Excellent problem-solving skills and clear attention to detail
  • Degree in related industry preferred
  • Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications preferred

 

Is a Relocation Client Services Director role in your future?

If the above sounds like a position that you would be suitable for, then please contact us here.

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