Job Summary

An opportunity has become available for an expert in Customer Service to work for a well-established Ocean Import/Export Freight Forwarding company located in Essex.

The role primarily involves supporting an international shipping clientele with assistance should any issues arise on journeys.

Responsibilities Include:

  • Coordinating logistical planning.
  • Maintaining accurate understanding of the on-board requirements for shipping.
  • Consistent knowledge of relevant legislation, current political issues that may affect freight industry.
  • Constant communication and supervision of ship journeys.
  • Providing accurate data analysis and reports to management.
  • Managing claims as they arise, assisting clients with insurance.
  • Utilising technology to accurately oversee shipping progress.
  • Conducting risk assessments and catering customer service to situation accordingly, prioritising high value goods, utilising air-shipping if necessary.

Experienced Required:

  • English Fluency with a Second Language being beneficial.
  • A minimum of between 2 - 5 years' experience within Freight forwarding industry.
  • Expert Communicator.
  • Strong geographical knowledge.
  • Proficient technological user.

For more information please feel free to contact us at Alchemy Recruitment.

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Job Summary


Reference: 10031

Sector: Logistics, Procurement, Distribution and Supply Chain

Location: Chelmsford, Essex, England

Salary: Market related

Contract: Permanent

Posted: 12 Jul 2019