Job Summary

We have a great opportunity available for an experienced DOD ITGBL Team Lead. This position can be based in our clients office in Fort Wayne, IN or remotely from any US state.

The Team Lead will be responsible for coordinating International DOD household goods shipments and directly overseeing and motivating a team of staff.

Responsibilities:

  • Ensure both internal company processes and Military requirements are being followed and met by the team, including monitoring QC reports and reviewing shipment progress
  • Manage and coach a team of move coordinators and customer service professionals to ensure a high level of accuracy and service is provided
  • Monitor the team's performance utilizing a variety of reporting metrics, and update Operations Manager as appropriate
  • Manage and assign appropriate agents for origin and/or destination work, and handle agent compensation negotiations
  • Create and maintain DOD ITGBL BMSM alongside Operations Manager
  • Assist in creating yearly ITGBL DOD rate filings to ensure the department achieves maximum profit and meets budget expectations
  • Ensure maximised booking potential and avoid service failures by determining acceptance/refusal of shipments based on rates and service locations
  • Monitor and verify blackouts with agents and update tracking systems accordingly
  • Carry out spot checks and validate shipment updates on DPS and/or Move Star
  • Implement standards and guidelines to ensure increase in CSS scores per active DOD SCAC code
  • Coordinate DOD ITGBL shipments as and when required
  • Act as first point of contact for addressing any issues and determine if escalation to management is required

Requirements:

  • 5+ years' experience in the international moving sector, managing household goods shipments
  • DOD ITGBL experience is essential
  • Strong user of Move Star and military DPS systems
  • Able to motivate and manage a team of staff
  • Excellent customer service skills
  • Must be a proficient user of Microsoft office applications

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Job Summary


Reference: 10155

Sector: Logistics, Procurement, Distribution and Supply Chain

Location: Fort Wayne, Indiana, United States

Salary: $ negotiable depending on experience

Contract: Permanent

Posted: 09 Aug 2019