Job Summary

The Role:
A fantastic new opportunity has become available for an experienced professional within the Corporate Housing sector.
You will deliver customer service support as well as; managing client accounts and responding to client queries related to relocation and corporate accommodation matters.

Working Hours & Location:
This position comes with the opportunity to work remotely from home (full equipment will be provided).
Working hours are 10.30am - 7.30pm to accommodate an international client base.

Responsibilities include:

  • Demonstrating and communicating to clients a strong understanding of across all Corporate Housing & Accommodation services
  • Having a clear understanding of the client's Relocation and Corporate Housing needs and requirements to create tailored business proposals for the client
  • Identifying the most suitable Corporate Housing options for the Relocation, based directly on the client preferences (confirming availability, amenities, packages and pricing)
  • Providing consistent high-quality service to clients by responding and dealing with all enquiries and requests
  • Offering insightful recommendations, both internally and externally to clients, on current market trends within the Relocation and Corporate Housing sectors
  • Keeping up-to-date with client satisfaction and Relocation success through regular account review meetings and client satisfaction surveys. Offer solutions to any issues through tailored action plans
  • Maintaining and developing pre-existing client accounts with corporate accommodation requirements
  • Increasing the volume of business and revenue by establishing close relationships with stakeholders
  • Providing support to other members of the Relocation / Corporate Housing team and department as required
  • Participation in special business projects to boost business development
  • Various ad-hoc administration duties such as ensuring that all documents and information are correct on the internal system

Requirements:

  • Ideally 2- 3 years' experience working within the Corporate Housing / Serviced Apartment sectors
  • Knowledge of the Relocation, Global Mobility, Destination Services sectors would be advantageous
  • Experience with managing and developing Client relationships is required
  • Must be a supportive team player as well as an efficient and resourceful independent worker
  • Must possess a high level of self-discipline and accountability to succeed while remote working
  • Ability to interact with clients in both a friendly and professional manner either face-to-face or over the phone
  • Able to excel and achieve in a fast-paced business environment
  • Proficient with IT programs such as Microsoft Word, Excel, and PowerPoint
  • Exceptional organisation and analytical skills

A University degree is preferred but not essential

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Job Summary


Reference: 10367

Sector: Travel, Leisure, Tourism and Hospitality

Location: United Kingdom

Salary: £30,000 - £32,000 + Remote working

Contract: Permanent

Posted: 30 Sep 2019