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Job Summary

Do you have extensive experience in Global Mobility services?

Are you looking for a Director level role? If so we have an exciting opportunity available in Massachusetts!

A Global Mobility lead is required to oversee the full operational management of the international mobility and global relocation division, leading a team of around 7 members of staff.

This position will manage a portfolio of around 5 dedicated global clients ensuring excellent service delivery. You are responsible for ensuring the successful delivery of Global Mobility and Domestic Relocation services.

Duties include:

  • The Director of Global Mobility is responsible for engaging strategically with senior personnel regarding; account plans, client strategy and relationship management.
  • Responsible for overall client account management for the global mobility division including; client reviews, process redesign, or customer service enhancements and improvements.
  • Striving towards exceeding internal targets as well as operational goals for the global mobility client service team.
  • Manages a portfolio of domestic and international relocation / global mobility engagements, acting as the single point of coordination for various phases of the global mobility process.
  • Regularly reviews reporting, analytics, capacity, data integrity and other indicators facilitating proactive and effective team management.
  • Manages financial performance across the dedicated client base for global relocations, to achieve revenue and profitability targets.
  • Ensures that service fees and referral fee revenues are recorded accurately and timely.
  • Overall staff supervision by training, coaching and managing the performance of team members.
  • Responsible for the professional development of the team by providing; in-person coaching sessions, establishing training practices, promoting educational development.
  • Directly supports sales efforts aimed at growing the global mobility and relocation service business by attending sales meetings, best and final RFP's etc.
  • Partners with the client implementation team to successfully onboard the client.
  • Upselling and cross-selling International Assignment and Relocation services to all clients where possible including additional services such as; Visa and Immigration, Taxation, Transportation and Relocation.
  • Services provided include; policy and benefits counselling, workflow administration, relocation management, home sale management, referral fee collection, financial services, and supplier coordination and file documentation.
  • Supports new technology and other process initiatives and provides support and subject matter expertise to the IT group as needed.
  • This is an excellent opportunity for an experienced senior Global Mobility professional to join a fast developing, industry-leading company.


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Job Summary

Reference: 10370

Location: Hanover, Massachusetts, United States

Salary: Competitive

Contract: Permanent

Posted: 31 Jan 2020