Job Summary

We have a great opportunity available with a leading provider of corporate accommodation in the US for an experienced Area Operations Manager - Corporate Housing.

The Area Operations Manager - Corporate Housing will be responsible for overseeing the overall running of several assigned properties and will act as the liaison between management and other departments within the business. The Area Operations Manager - Corporate Housing will also ensure all teams are working together to achieve and maintain high net operating income.

Responsibilities;

  • Oversee all departments involved in servicing the property
  • Take part in lease negotiation process when required, highlighting potential issues that may arise during the lease term
  • Manage all 'live' buildings, brining underperforming buildings up to standard and ensuring a positive guest experience
  • Review expenses relating to the properties, with the aim to keep expenses as low as possible without impacting guest experience
  • Monitor room/apartment rates in comparison to similar properties in the area, and review rates year on year in order to remain competitive and allow rate increases where necessary
  • Review occupancy levels compared to market average and previous years in order to maintain highest possible occupancy and recommend special offers to help counteract periods of downturn
  • Liaise with Sales team to ensure they have up to date information on property selling points and special offers. Check that all listings are accurate and free of errors
  • Monitor staffing levels and performance and make adjustments where required
  • Set up and ensure timely payment of utilities and rent, taking advantage of cost-saving opportunities when possible
  • Review and approve all operational related expenses for the building, making savings where possible
  • Manage implementation of changes based on customer service requests and customer reviews to improve guest experience
  • Manage customer service requests to make sure these are handled correctly, and a suitable resolution is provided
  • Monitor reviews and make sure all are responded to, dealing with negative reviews appropriately
  • Ensure building maintenance issues and repairs are carried out, and that furnishings for apartments are up to standard
  • Produce monthly reports on various aspects of the properties including rates, listing concerns, remedies actioned etc.
  • Identify areas for additional revenue generation and (laundry service, mini bar etc) and implement as appropriate
  • Review all refund requests and billing cases and ensure they are dealt with appropriately
  • Develop positive relationships with building managers, including meeting with management on a quarterly basis
  • Other duties as required

Requirements;

  • Experience in a similar role, either in the serviced apartment or hospitality industry is required
  • Ability to multitask and handle competing deadlines and tasks
  • Sound knowledge of potential new developments in the local area
  • Strong communication skills

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Job Summary


Reference: 10389

Sector: Travel, Leisure, Tourism and Hospitality

Location: Washington DC, United States

Salary: $ negotiable depending on experience

Contract: Permanent

Posted: 02 Oct 2019