Our client is looking to hire a number of Customer Service Specialists to be based near Fair Lawn, New Jersey.
The main responsibility of the Customer Service Specialist is to ensure that guests enjoy their stay in the clients furnished apartments.
The successful individual will have excellent customer service skills with a positive can do attitude.
- Manage the needs of customers, providing excellent customer service
- Handle any queries and solve problems that may arise
- Daily communication with guests via the telephone
- Provide assistance to guests with check in etc.
- Update the internal system as required
- Act as point of contact for emergencies when they arise
- Excellent customer service skills
- Strong communication skills both written and spoken
- Ability to quickly build relationships with everyone you encounter
- Previous experience working in the hospitality industry essential
- Excellent problem solving skills
- Must be able to use a computer, emails, Microsoft office etc.
Please note that training will be provided with this position.
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Sector: Customer Service and Call Centres
Location: Fair Lawn, New Jersey, United States
Salary: Negotiable depending on experience + benefits
Posted: 06 Nov 2019