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Job Summary

A new opportunity is available for an experienced International Household Goods Move Manager to join their Relocation team!

The International Move Consultant will manage the full household goods moving process, by partnering closely with the clients throughout the process.

Serving as the International Move Consultant, you will resolve any issues that occur during the move management phase, by providing ongoing relocation advice and industry knowledge.

Duties of the role include:

  • Managing the household goods moving process from inquiry to closing
  • Providing high-level move management services to international clients
  • Obtain moving and relocation quotes and generate RFQs required for completion of individual, group or account moves
  • Handling all required freight forwarding clearance and delivery of international import and export shipments
  • Arranging international moves by all modes of transport; air, road and sea (FCL, LCL, groupage, WIS)
  • Ensure all household goods shipments are invoiced fully, on time and cover additional service charges
  • Arranging and completing shipping customs declarations, obtain customs documentation and ensuring delivery to destination in time
  • Liaising with customers and operational departments to set up a delivery or arranging household good storage as required
  • Purchase order progress, chasing with suppliers globally and liaising with overseas agents
  • Completing documentation for export shipment ensuring all documentation is received in time
  • Initiating route selection and booking shipments direct with carriers or agents
  • Maintaining relationships with clients providing high levels of customer services at all times
  • Ensure data accuracy within in-house Relocation Management System

Skills & Experience

  • Experience working in the household goods moving and relocation sector is essential
  • Strong shipping, logistics and freight forwarding knowledge and understanding
  • A positive and personable attitude with excellent problem-solving skills
  • Strong IT and MS Office experience using Outlook, Word and Excel
  • Fluency in a European language would be an advantage
  • Excellent client and customer service skills
  • Excellent verbal & numerical reasoning

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Job Summary


Reference: 10672

Location: Surrey, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 20 Mar 2020