Property Manager

Job Summary

We are partnering with a leading corporate hospitality provider to support their search for a Property Manager – Serviced Apartment to join their team.

The Property Manager – Serviced Apartment will have overall responsibility for the effective management of a large, high-end serviced apartment property in London.

Responsibilities:

· Management of the property budget, including profit and loss and revenue management strategy

· Create monthly forecasts in line with revenue projections, ensuring the property is in line to meet or exceed set Gross Operating Profit targets

· Ensure customer satisfaction, maintenance requirements and operational activities are compliant with the company’s guidelines and procedures

· Take charge of resolving customer complaints

· Actively participate in sales and marketing initiatives for the property

· Implement improvements based on feedback from customer satisfaction indicators

· Manage maintenance programs and any 3^rd party maintenance or service contracts related to the property

· Implement policies and procedures for the property

· Participate in sales efforts for key corporate accounts and long stay partners

· Stay up to date with industry trends through proactive research and visits to competitor properties

· Develop a strong network within the corporate housing and serviced apartment industry in order to promote the property

· Manage a team of staff, including supporting the continuous development of team members within their careers and the company

· Accurately process monthly payroll as required

· Engage in sustainability initiatives set by the group

Key requirements:

· Property management experience within the services apartment, corporate housing industry or high-end hotels

· Competent in managing property’s Profit and Loss, budgets, revenue proposals and forecasting results

· Experienced leader with the ability to motivate a team to achieve high levels of performance

· Ability to travel locally and internationality when required

· Effective communicator and problem solver

· Fluency in English is essential

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