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Job Summary

A new opportunity is available for an experienced Global Moving Consultant to join our client.

The Global Moving Consultant will manage the full household goods moving process, partnering with corporate clients throughout their relocation process and will be responsible for ensuring client satisfaction during the move.

Responsibilities:

  • Managing the household goods moving process for a portfolio of clients, from initial client call to move completion
  • Ensuring all internal teams and third-party vendors are providing a consistently high level of service throughout the move
  • Maintaining relationships with corporate clients, providing high levels of customer services at all times
  • Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
  • Acting as primary point of contact for the assignee through the entire move process
  • Manage the full relocation cycle of the relocating employees including VIP moves
  • Carry out the pre-assignment move briefing and client policy review with transferring employee
  • Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time
  • Ensure all household goods shipments are invoiced fully, on time and cover additional charges
  • Responding to client queries and complaints, and identifying areas in need of improvement
  • Updating all systems and records as and when required

Skills & Experience:

  • Fluency in a English is essential, Fluency in German is advantageous
  • Experience working within the international household goods moving and/or relocation sector is essential
  • Strong knowledge of shipping, logistics and freight forwarding processes
  • A positive and personable attitude with excellent problem-solving skills
  • Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
  • Strong IT and MS Office experience using Outlook, Word and Excel

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Job Summary


Reference: 11617

Location: Vienna, Austria

Salary: Competitive

Contract: Permanent

Posted: 07 Jan 2021