Removals Deputy Branch Manager

Job Summary

Our client, a Moving & Relocation specialist, is looking for a Removals Deputy Manager to join their team in Bangkok, Thailand.
 
The Removals Deputy Branch Manager will have joint responsibility for branch success/profitability by agreeing, implementing, and achieving branch objectives and targets. The position will provide strong leadership to deliver a world class removals service, ensuring that the company complies with legal responsibilities relating to operating standards.

Key Responsibilities;
Sales / Business Development

• Monitor branch performance including KPIs and ensure accurate reporting of figures and monthly profit and loss.
• Conduct market analysis to identify opportunities for business development and generate leads.
• Represent the company at networking events. 
• Quotations and Invoicing 
• Negotiate quality business deals and write proposals, tenders, and supplier agreements, negotiate rates and fees, close deals.
• Write client reports and other ad-hoc reports.
• Write and place ads, monitor and control advertising content and spend and develop advertising and marketing plans.
• Develop client relations and identify client needs / satisfaction.
• Quarterly and Annual analysis of client spend and Review of margin base in line with targets.
• Develop effective business and corresponding action plans, set quarterly aims, targets and objectives.

 
Operations

• Ensure legal compliance on all matters including Maintenance, Drivers Hours, Defect Reporting and Records Maintenance.
• Comply with all relevant H&S legislation to maintain a safe working environment.
• Ensure that all Company Premises are maintained and kept secure to protect effects belonging to the Company and customers.
• Manage operating costs and ensure that resource is used as efficiently as possible.
• Identify and discuss any training requirements with staff 

 
People Management

• Committed to continuous professional development and effective Performance Management.
• Set quarterly and annual targets and objectives.
• Monitor and review staff performance and achievement including annual appraisals and review of Key Performance Indicators.
• To manage sales staff setting KPI’s to achieve maximum output.
• Hold weekly meetings; discuss task delegation, review issues, monitor sick leave and attendance, reprimand, and praise staff.
• Interview and recruit branch staff, induction of new recruits, staff training (ensuring compliance with Health and Safety legislation), coaching and support and objective setting.

The ideal candidate will;

• Have 2 to 4 years previous experience of experience from within the Moving & Relocation sector.
• Ideally have a certification or qualification in transport, logistics, mobility and/or sales. 
• Ideally speak both the local and English language.
• Be a strategic thinker and effective problem solver
• Be proactive, selling, influencing, negotiating, and gaining commitment
• Be an effective leader and manager 
• Have the ability to coach and train others
• Understand customer requirements and competitive environment
• Have the ability to work under pressure
• Be an effective planner, priorities, and organiser  
• Be an excellent communicator verbal and written

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