Ocean Freight Coordinator

Job Summary

Alchemy Global Talent are partnering with a Global Logistics Provider who are looking to recruit for a Ocean Freight Coordinator to be based in their Birmingham office.

This role requires previous experience within Ocean Freight but will be covering all modes.

Key Responsibilities:

• Working alongside various departments to provide logistic solutions to clients, from quotation through to booking
• Liaise with suppliers to gain information on their services and costs
• Convert the customer queries and enquiries into new bookings
• Stay in contact with clients to ensure that the company is meeting their needs, and using this as an opportunity to upsell additional services
• Build strong relationships with clients to ensure repeat business

Key requirements:

• Excellent communication skills over the phone and via email
• Strong customer service background and able to develop great relationships with clients
• Experience managing client accounts and ability to negotiate
• 2 years’ experience in international Ocean freight is a must

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