Operations Manager

Job Summary

A leading European Freight Forwarder now seeks to appoint a Operations Manager, to be based in their office in Leicestershire.

Responsibilities;

• Managing a department including 5 operators.
• Manage the Full loads and Road Freight shipments
• Providing top level customer care to clients.
• Dealing with European Freight shipments.
• Negotiating with suppliers.
• Controlling profitability of the department.
• Managing the day to day running of the department.
• Motivating and training team members.
• Communicating with clients on daily basis regarding collections, deliveries and common problems on route.
• Negotiating level of cooperation with new or existing suppliers.
• Liaison with European Freight suppliers and customers.
• Communicating with existing Hauliers on daily basis.
• Communicating with clients on daily basis regarding collections, deliveries and common problems on route.
• Optimizing the journeys keeping in mind the balance between profitability and service levels to the clients.
• Monitoring data input into the Fast Freight system.
• Confirming orders to hauliers and booking confirmations to clients.
• Producing non-conformance's reports and reporting to the Operations Director on monthly basis.
• Producing profitability and other related reports.
• Health & safety in the office and work premises

Skills Required;

• Experience in the European Road Freight market is essential.
• Experience managing a small team
• Knowledge of Full Loads shipments
• Freight Forwarding industry experience

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