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Job Summary

We are partnering with a Freight Forwarder seeking an Operations Manager to join their team in Basildon.

You will be responsible for managing the Oceanfreight and Airfreight operations staff within the business.


  • Working closely with the management team
  • Managing and processing all Import and Export jobs from start to finish
  • Ensure all sales and profit targets are met within the business
  • Work closely with the operations teams to maintain the highest operational performance
  • Develop and build relationships with key clients to the organisation
  • Ensure all consignments are loaded onto systems prior to arrival/departure
  • Maintain relationships with overseas partners
  • Provide Transport Companies with all the relevant information to ensure customer requirements are met.
  • Work with the Sales and Operations teams to continually improve processes and business performance
  • Assist with insurance claims in line with company procedures
  • Assist with the development and implementation of effective operational systems relevant to maintaining AEO accreditation.
  • Ensure effective month end procedures are in place
  • Manage and develop Managers, Team Leaders & Supervisors assigned to your business area ensuring company policies and procedures are complied with.
  • Ensure that legislative requirements are fully understood
  • Achieve operational objectives by making recommendations to strategic plans and reviews
  • Prepare and complete action plans and reviews, resolve problems and identify trends.
  • Participate in, report at, and hold regular management meetings to drive your business area forward
  • Work with the management team to continuously streamline the operations

Skills Required;

  • Ocean freight Knowledge on both Import & Export
  • Able to implement and manage systems
  • Airfreight Knowledge on both Imports & Exports
  • Excellent communication skills
  • Able to work and meet deadlines
  • A pro-active attitude
  • Excellent customer service skills
  • Possess team player qualities
  • Possess good leadership skills
  • Computer literate

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Job Summary

Reference: 11912

Location: Basildon, Essex, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 12 Apr 2021