Freight Forwarding Operations Manager

Job Summary

We are partnering with a Freight Forwarder seeking an Operations Manager to join their team in Basildon.

You will be responsible for managing the Oceanfreight and Airfreight operations staff within the business.

Responsibilities;

• Working closely with the management team
• Managing and processing all Import and Export jobs from start to finish
• Ensure all sales and profit targets are met within the business
• Work closely with the operations teams to maintain the highest operational performance
• Develop and build relationships with key clients to the organisation
• Ensure all consignments are loaded onto systems prior to arrival/departure
• Maintain relationships with overseas partners
• Provide Transport Companies with all the relevant information to ensure customer requirements are met.
• Work with the Sales and Operations teams to continually improve processes and business performance
• Assist with insurance claims in line with company procedures
• Assist with the development and implementation of effective operational systems relevant to maintaining AEO accreditation.
• Ensure effective month end procedures are in place
• Manage and develop Managers, Team Leaders & Supervisors assigned to your business area ensuring company policies and procedures are complied with.
• Ensure that legislative requirements are fully understood
• Achieve operational objectives by making recommendations to strategic plans and reviews
• Prepare and complete action plans and reviews, resolve problems and identify trends.
• Participate in, report at, and hold regular management meetings to drive your business area forward
• Work with the management team to continuously streamline the operations

Skills Required;

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