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Job Summary

Alchemy is partnering with a leading provider of Relocation and Global Mobility services in their search for a Client Account Manager to join their team.
The main focus of the Client Account Manager is to maintain client satisfaction through quality service delivery, serving as the dedicated point of contact for corporate clientele.

Key duties and responsibilities:

  • Developing an understanding of the client’s core relocation and global mobility needs in line with their approved policies
  • Expanding corporate relationships by connecting with the clients’ international offices regarding global partnerships
  • Create and build a strong relationship with vital contacts within the account
  • Manage a portfolio of dedicated client accounts, ensuring excellent service is provided to the client
  • Creating quarterly client review reports detailing; performance metrics, market trends, quarterly spend, policy allowances and client updates
  • Conducting strategic client reviews and sharing findings to the Director
  • Utilising both commercial awareness and client knowledge to ensure account profitability
  • Identifying opportunities for upselling and cross-selling additional services
  • Provide support to the Business Development team by attending presentations to secure new business
  • Serving as the final point of contact for clients regarding any account request/requirement
  • Identify areas of concern and propose issue resolution ideas to key stakeholders
  • Communicate changes in the account and provide feedback with stakeholders

Skills and experience:

  • Previous experience within the Relocation/Global Mobility sector
  • Minimum of 2 years of Account Management experience in a related industry would be advantageous
  • In-depth knowledge of US Domestic policies, tax processes and client needs is essential
  • A keen eye for detail with the ability to multitask and problem solve
  • Excellent research skills, staying updated on US market trends
  • Strong interpersonal skills are paramount for this role to build trusting relationships with your clients and colleagues
  • Excellent organisation skills and time management skills.

Desirable:

  • Undergraduate qualification in a relevant discipline would be a plus
  • GMS / GMS-T qualification
  • Advanced skills in Microsoft Office (Excel, PowerPoint, Word, Visio and Outlook)
  • Excellent Presentation skills

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Job Summary


Reference: 12013

Location: Houston, Texas, United States

Salary: Senior Salary Package

Contract: Permanent

Posted: 01 Apr 2021