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Job Summary

An established Freight Forwarder is currently seeking an experienced Account Manager, Freight Forwarding to join their growing team in London.

The Account Manager, Freight Forwarding will be responsible for managing a portfolio of client accounts, ensuring excellent service is provided.

This position offers a mix of office based and remote home working.

Main Responsibilities:

  • Main point of contact for a portfolio of client accounts
  • Ensure Freight Forwarding & Logistics services (Air, Road & Sea) provided to clients are in line with the agreed contract
  • Onboarding new clients, ensuring a smooth implementation
  • Work closely with external suppliers, building strong partner relationships
  • Resolve any complaints or escalations from customers
  • Identify opportunities to up-sell and cross-sell additional services
  • Negotiate contracts with key clients
  • Compile client reports and discuss internally, implementing improvements as required
  • Conduct client reviews

Key Requirements:

  • Must have 5+ years Account Management experience in Freight Forwarding, Transportation or Logistics
  • Excellent communication and organisational skills
  • Ability to build and manage strong relationships with clients
  • Good negotiation skills
  • Strong stakeholder management experience

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Job Summary


Reference: 12069

Location: South West London, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 14 Apr 2021