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Job Summary

Our client, a Removals specialist, is looking for a Branch Manager to join their team in Essex, UK.

The Removals Branch Manager will have overall responsibility for branch success/profitability by agreeing, implementing, and achieving branch objectives and targets.

Key Responsibilities:

  • Responsible for management of daily operational activities. Carry out private property and corporate survey’s and estimate preparation
  • Monitor branch performance including KPIs and ensure accurate reporting of figures and monthly profit and loss.
  • Responsible for branch profit and loss including gross profit / cost control / net profit.
  • Conduct market analysis to identify opportunities for business development and generate leads.
  • Write client reports and other ad-hoc reports.
  • Develop client relations and identify client needs / satisfaction.
  • Quarterly and Annual analysis of client spend and Review of margin base in line with targets.
  • Develop effective business and corresponding action plans, set quarterly aims, targets and objectives.

Operations

  • Ensure legal compliance on all matters pertaining to including Maintenance, Drivers Hours, Defect Reporting and Records Maintenance.
  • Comply with all relevant H&S legislation to maintain a safe working environment.
  • Ensure that all company premises are maintained and kept secure to protect effects belonging to the company and customers.
  • Manage operating costs and ensure that resource is used as efficiently as possible.
  • Identify and discuss any training requirements with staff

People Management

  • Committed to continuous professional development and effective performance management.
  • Set quarterly and annual targets and objectives.
  • Monitor and review staff performance and achievement including annual appraisals and review of KPIs.
  • To manage sales staff setting KPIs to achieve maximum output.
  • Hold weekly meetings; discuss task delegation, review issues, monitor sick leave and attendance.
  • Interview and recruit branch staff, induction of new recruits, staff training (ensuring compliance with Health and Safety legislation), coaching and support and objective setting.
Requirements
  • Have previous experience of Branch Management from within the Moving & Relocation sector
  • Understand Transport and Health and Safety legislation, Fleet and maintenance records
  • Be a strategic thinker and effective problem solver
  • Be proactive, selling, influencing, negotiating, and gaining commitment
  • Knowledge of management of the Profit and Loss
  • Be an effective leader and manager 
  • Have the ability to coach and train others
  • Understand customer requirements and competitive environment
  • Have the ability to work under pressure
  • Be an effective planner, priorities and organiser  
  • Be an excellent communicator verbal and written

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Job Summary


Reference: 12109

Location: Essex, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 21 Apr 2021