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Job Summary

We have a new fantastic opportunity available for a Guest Services Associate to join our client a global Corporate Housing provider in the UK.

Our client is seeking a detail orientated and organised individual who will thrive in a fast-paced environment.
This position is a full time, home-office based position reporting into the Guest Services Manager. 

Responsibilities of the Guest Services Associate:

  • Be responsible for guest services and liaise with suppliers to ensure quality control. 
  • Departmental administration tasks, including sending instructions to guests upon their departure and sending welcome letters upon arrival. 
  • Proactive approach to resolving maintenance and service issues. 
  • Produce monthly reports for the management team. 
  • Identify areas to improve current company processes to improve the function of the team. 
  • Utilising the inhouse database to add bookings and new properties. 
  • Financial account management, including raising monthly invoices and chasing invoices. 
  • Maintain a customer-centric approach. 

Experience and skills required for the Hospitality Guest Services Associate: 

  • Industry experience within Guest Services or Customer Services would be advantageous.
  • Must have a positive and driven attitude with the ability to communicate clearly and concisely via email and telephone.
  • Outgoing, motivated and engaging personality.
  • Ability to thrive in a fast-paced environment and stay calm and collected under pressure. 
  • Excellent written and spoken English. 
  • Strong IT skills with proficiency in Microsoft Office. 

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Job Summary

Reference: 12360

Location: London, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 04 Feb 2020