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Job Summary

A new opportunity is available for an experienced Senior Moving Consultant to join our client's Relocation Services team!

The Senior Moving Consultant will manage the full household goods moving process, by partnering with corporate clients throughout their relocation process.

You will be responsible for ensuring client satisfaction during the complete moves process; whilst providing ongoing guidance and advice using industry knowledge.

Responsibilities:

  • Managing the household goods moving process for a portfolio of clients, from inquiry to closing
  • Maintaining relationships with corporate clients, providing high levels of customer services at all times
  • Actively manage cases to business and FIDI / FAIM standards, acting within company guidelines at all times
  • Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time
  • Seek and identify cross-selling and upselling opportunities, in order to promote and sell additional services wherever possible
  • Acting as the main point of contact for external vendors and other internal departments
  • Participate in clients meetings as required, both on-site and at the client's offices
  • Providing back up and cover, when required to the International Moves and Relocation services division
  • Ensure all household goods shipments are invoiced fully, on time and cover additional service charges
  • Responding to client queries and complaints, and identifying areas in need of improvement
  • Unsinging you knowledge to seek best rates and services from suppliers
  • Updating all systems and records as and when required
  • Maximise profitability while maintaining service standards

Skills & Experience:

  • Experience working within the international household goods moving and/or relocation sector is essential
  • Strong knowledge of shipping, logistics and freight forwarding processes
  • A positive and personable attitude with excellent problem-solving skills
  • Excellent client and customer service skills with the ability to liaise confidently with corporate clients
  • Strong IT and MS Office experience using Outlook, Word and Excel
  • Fluency in a European language would be an advantage but is not essential
Our client is offering a Flexible working approach with time distributed between the office and remote working. 

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Job Summary


Reference: 12494

Location: Middlesex, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 29 Jul 2021