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Job Summary

Loan Operations Manager (Fintech)

Alchemy is partnering with a fast-expanding Financial Technology company is their search for a superstar Loan Operations Manager to join their team in Australia!

If you are looking to join a growing organisation where you can truly contribute and have a voice?

Looking for a role where you can build and develop you own team… Then this is the perfect role for you!

Duties of the Loan Operations Manager include, but are not limited to:

  • Accountable for hiring, mentoring, training and developing the Operations team, ensuring they deliver on all performance objectives
  • Collaborating with strategic business partners and managing the operations of partnerships
  • Oversee and manage all operational systems and procedures ensuring all corporate policies and procedures remain complaint
  • Proactively implement process improvements to ensure service quality, service level agreements and operational excellence
  • Participate in the review and recommendation of operational systems and procedures
  • Effectively handle HR related activities such as; talent planning, recruiting, performance management and coaching
  • Become a subject matter expert and ensure future staff training complies with new regulations, loan system changes and product delivery requirements
  • Serve as the main point of contact for all issues/topics related to partnership operations
  • Update systems, documents and reporting related to process, regulatory and compliance changes
  • Coordinate the interface between partners, staff, customers and other departments to resolve problems and address exceptions
  • Manage the tracking of all departmental metrics, ensuring timeliness and quality control metrics are monitored and take corrective action as needed
  • Build and maintain a collaborative work environment that facilitates the achievement of business plan objectives

Skills Required:

  • Bachelor’s Degree in Finance, Accounting, Business Administration, or Economics
  • A minimum of 5 years’ experience in Loan Operations and Management experience
  • Strong loan servicing system knowledge with emphasis in data quality.
  • Ability to digest complex issues, develop creative solutions and properly balance client and risk issues
  • Previous experience managing, training and motivating a team
  • Strong analytical and process improvement capabilities with accomplishment of efficiency gains
  • Exceptional written and verbal communication skills
  • Ability to effectively interact with all levels of the organization including senior management
  • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast-paced environment

What’s on offer:

  • Full time remote working from home
  • A great salary package
  • Opportunity for further career progression and development
  • The change to join an impressive organisation where you have a voice!

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Job Summary

Reference: 12742

Location: Sydney, Australia

Salary: Competitive

Contract: Permanent

Posted: 12 Aug 2021