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Job Summary

Desktop Support Analyst , Level 1-2

Alchemy is currently partnering with a global technology provider in their search for a skilled Desktop Support Analyst , Level 1-2 to join their team in the Czech Republic.

This role is based on-site with a global client and is responsible for Level 1-2 Desktop Support.

The Desktop Support Analyst will troubleshoot known and unknown end-user device errors and will collaborate with both internal and external parties in resolution practices.

You will serve as support resource for enterprise PC and mobile device maintenance and issue resolution.


  • Acts as a both a primary support point and as an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment.
  • Performs escalations when necessary, to vendors or internal departments; capable of acting as remote support for vendors.
  • Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Evaluates hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
  • Provides suggestions or advice to senior management regarding IT device investment and enterprise device upgrades.
  • Resolves unknown errors and documents resolution procedures for use in knowledge base.
  • Exhibits excellent interpersonal skills with both technical and non-technical personnel.
  • Supports internal policies and procedures.

Qualifications and Skills:

  • 2-5 + years of IT support experience.
  • Associate’s degree in Information Technology or related sector.
  • Excellent communication skills and ability to build relationships with external clients and staff.
  • Strong organizational skills with a solution-based, problem-solving mindset.
  • Ability to explain complex technological concepts to IT professionals and end-users.
  • Experience providing end-to-end ownership for problems, issues, or escalations.
  • Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+.
  • Experience providing end-to-end ownership for problems, issues, or escalations.
  • Previous experience helping or coordination with: LAN/WAN upgrades, Lan Segmentations, Enterprise Voice/Skype setup, or network upgrades preferred.

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Job Summary

Reference: 13071

Location: Brno, Czech Republic, Czech Republic

Salary: Competitive

Contract: Permanent

Posted: 05 Oct 2021