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Job Summary

Alchemy is currently seeking a Senior Operations Coordinator to join a global freight forwarding buisness based in Hertfordshire.

The Senior Operations Coordinator will be responsible for managing key client accounts, gaining a comprehensive understanding of all client requirements.

You will also be responsible for calculating and negotiating air, road and sea bookings from collection through to final delivery.

Key Responsibilities:

  • Manage the day to day key client account requirements.
  • Manage the day to day export and import bookings of Air, Road and Sea Freight jobs.
  • Raising Job files and all of the appropriate operations paperwork.
  • Processing jobs through AZYRA freight forwarding software system.
  • Customs entries using the NES system.
  • Extensive client liaison and negotiation.
  • Extensive supplier liaison and negotiation.
  • Internal liaison with the sales team assisting with quotations and service information.
  • Managing the jobs from quotation stage to final invoicing in line with the client expectations and effectively communicating any service issues.
  • Maximising the gross profit by negotiating with the supplier base.
  • Proactively contacting the existing clients to maximise business potential.


Skills Required:

  • Ideally Ocean freight forwarding experience.
  • Excellent customer service or sales experience
  • Confident communication skills
  • European languages an advantage, but not essential
  • Good organisational skills
  • Good attention to detail
  • Can work to deadlines and handle pressure
  • Quick thinker / problem solving
  • Self-motivated and enthusiastic character

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Job Summary

Reference: 13214

Location: Hertfordshire, United Kingdom

Salary: Highly Competitive

Contract: Permanent

Posted: 01 Dec 2021