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Job Summary

Removals Customer Service Manager

Our client, a leading removals company, is seeking an experienced Customer Service Manager to join their removals team based in North-West London.

You will be responsible for ensuring the best customer service is provided throughout the entire removals process.

Duties and responsibilities:

  • Work alongside the other removal colleagues whilst supporting the Operations move Manager
  • Monitor Move Manager removal performance through introduction, pack and delivery calls as well as service evaluation follow ups and provide weekly feedback 
  • Responsible for implementing systems to ensure consignments are dispatched in a timely matter in order to avoid transit delay complaints
  • Manage and respond to any removals complaints
  • Ensure Move Manager satisfaction scores are met on a monthly basis
  • Book removals with large RMCs onto the database
  • Keep removal reports up to date 
  • Deal with removal claims in a timely manner

Requirements:
  • Strong customer service skills, international move management and supply chain management experience is essential 
  • Previous experience within the removals industry
  • Ambitious team leader
  • Motivated to hit and exceed targets

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Job Summary


Reference: 13283

Location: London, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 03 Nov 2021