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Job Summary

Senior Move Manager

Our client, a leading Removals company is now seeking an experienced Senior Move manager to join their team based in Suffolk. 

Becoming part of a close-knit team, the ideal candidate will be responsible for generating new European and International removals business through prospective and existing removal clients, while also ensuring pre-booked removals are carried out to the highest standard.

Responsibilities include:

  • Supporting and leading the Move Coordinators
  • Concentrating on the International aspects of import and export movements
  • Working alongside surveyors to generate quotes and follow up with existing and prospective removal clients
  • Maintaining full responsibility for the customer once the removal has been booked in
  • Generating European and International removals through Private and Corporate clients
  • Liaising with the customer regularly and making sure they are aware of all aspects of the removal including collection/delivery times and invoice and payment terms
  • Working alongside the General Manager to ensure crew and vehicle requirements are met, and relaying this information to the team
  • Chasing outstanding payments as and when required
  • Collecting and collating customer reviews and feedback


Requirements:

  • Previous customer service experience and passion for delivering excellent customer service
  • Team Lead or Supervisor experience
  • Experience in Removals is required
  • Ability to handle large volumes of work and remain calm in time pressured environments
  • Strong attention to detail
  • Excellent communication skills
  • Self-motivated and adaptable attitude
  • Strong administration skills


If you are interested in hearing more about this exciting opportunity, please contact Alchemy today!

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Job Summary


Reference: 13344

Location: Brandon, Suffolk, United Kingdom

Salary: Competitive

Contract: Permanent

Posted: 12 Nov 2021