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Job Summary

A new opportunity is available for an experienced Global Moving Consultant to join our client's team in Amsterdam.

The Global Moving Consultant will manage the full household goods moving process, including inbound, outbound, third country, and domestic removal processes for short term and long-term transferees, for both EU and non-EU citizens, partnering with corporate clients throughout their relocation process and will be responsible for ensuring client satisfaction during the move.

Proficiency in written and spoken Dutch and English is needed for this role, French would be an advantage. 

Responsibilities:

  • Managing the household goods moving process for a portfolio of clients, from initial client call to move completion
  • Ensuring all internal teams and third-party vendors are providing a consistently high level of service throughout the move
  • Maintaining relationships with corporate clients, providing high levels of customer services at all times
  • Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
  • Schedule/coordinate pre-move survey appointments with move consultants, partner agents and other international offices
  • Coordination of special services with the customer (parking permits, lift, waterbed, etc.) 
  • Acting as the primary point of contact for the assignee through the entire move process
  • Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time
  • Ensure all household goods shipments are invoiced fully, on time and cover additional charges
  • Seek and identify cross-selling and upselling opportunities, in order to promote and sell additional services wherever possible
  • Billing of transacted orders and Cost control of the entrusted files
  • File initiations of claims, if any & provide necessary advice and assistance
  • Rate calculation, including preparation & sending quotation
  • Responding to client queries and complaints, and identifying areas in need of improvement
  • Use your knowledge to seek the best rates and services from suppliers
  • Updating all systems and records as and when required
  • Maximise profitability while maintaining service standards

Skills & Experience:

  • Preferably 3 years working within the international household goods moving and/or relocation sector is essential
  • Strong knowledge of shipping, logistics, and freight forwarding processes
  • A positive and personable attitude with excellent problem-solving skills
  • Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
  • Able to work under pressure and to deadlines
  • Able to set and easily change priorities of day to day tasks
  • Strong affinity with rules and regulations
  • Pragmatic communication skills
  • Strong IT and MS Office experience using Outlook, Word, and Excel
  • Flexible, creative, and the willingness to learn, understand and go that extra mile

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Job Summary


Reference: 13396

Location: Amsterdam, Netherlands

Salary: Competitive

Contract: Permanent

Posted: 23 Nov 2021