Job Summary

Our client is looking to hire an experienced Household Goods Moving Advisor to join their moving team in Hong Kong.

The main objective is to provide a high-quality moving service to corporate clients, supporting them throughout the process.

You will provide end to end relocation and moving services as required.

Key Responsibilities:

  • Coordinate and manage relocation and household goods moving services for the assignee
  • Ensuring satisfaction from the client and relocating assignee throughout the door to door moving and relocation phase
  • Serve as primary contact for the client answering queries in relation to HHG moving
  • Meeting directly with the relocating assignee and collecting documents for the move where appropriate
  • Acts as a specialist within the international household goods moving division
  • Coordinate and follow-up on all services performed including liaising with other offices and vendors on service provision and co-ordination, provide back-end processing where necessary for specific services e.g. shipping, logistics etc
  • Liaise with corporate clients where necessary to gather information or documentation required to complete the move, clarify service or policy provision
  • Maintain and create files and databases with hard copy and soft copy documents
  • Supporting the moving team regarding any household goods moving & relocation related enquiries
  • Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc
  • Attending face-to-face meetings with clients periodically to discuss needs for moving and relocation services
  • Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance


  • Experience working within the household goods moving sector is essential
  • Additional experience with relocation and global mobility would be beneficial
  • Knowledgeable on shipping, logistics and freight forwarding processes
  • Excellent communication skills
  • Problem solving skills
  • Ability to meet strict deadlines
  • Strong IT skills with proficiency in Microsoft Office
  • Tertiary education certificate or equivalent
  • 2 - 3 years industry or equivalent customer services experience

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Job Summary

Reference: 8940

Sector: Human Resources

Location: New Territories, Hong Kong

Salary: $ Negotiable HKD

Contract: Permanent

Posted: 11 Dec 2018