Job Summary

An exciting new opportunity has become available with an innovative Relocation Services Provider Start-Up offering unique Destination Services. Our client works with leading international companies, overseeing the relocation of their talented employees in an efficient and stress-free manner. This role also comes with the opportunity for flexible and remote working.

As on Operations Manager you will be responsible for a diverse group of Local Destination Consultants. You will be required to lead the small team of consultants and build on their experience to contribute to the development of the business.

Responsibilities:

  • Act as manager and mentor for a team of up to 10 relocation/destination consultants
  • Responsible for scheduling and assigning consultants with new clients based upon client needs and the individual qualities of your team members
  • Communicate daily with your team of consultants and assist with the communication between consultants and clients where necessary
  • Ensure the efficiency and quality of services by monitoring consultant ratings and reporting back to your leadership team
  • Conduct regular reviews with employed consultants to identify successes and areas to improve
  • Work as a consultant with VIP and Pilot clients, as needed
  • Step in and work as a consultant to support your team and to maintain client relationships
  • Attend meetings with corporate clients to further the company's business development
  • Gather knowledge from your consultants on local vendors, vet vendors for quality and develop and maintain the local vendor list
  • Source, interview, and bring in new consultants to your team
  • Provide weekly updates to your team, the Business Development team and the CEO
  • Lead projects designed to improve business operations
  • Monitor company targets and ensure they are being exceeded

Requirements:

  • A Bachelor's Degree
  • 4-10+ years of experience in either operations, project and client management, or hospitality
  • Minimum of 2 years in a leadership role
  • A high level of resourcefulness and attention to detail
  • Excellent communication, organisational and execution skills
  • Ability to work to short deadlines and adapt to a changing environment
  • A desire to understand the business and improve its day-to-day operations
  • An effective remote worker and team player

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Job Summary


Reference: 9294

Sector: Travel, Leisure, Tourism and Hospitality

Location: Atlanta, Georgia, United States

Salary: Market related

Contract: Permanent

Posted: 08 Jan 2019