Job Summary

An experienced Tenancy Management professional is urgently required to cover a 9 - 12 month maternity cover contract.

This role will suit an individual with previous property management experience particularly with; tenancy management, renewals, departures and deposit return negotiation and rental payments runs.

Duties and responsibilities include:

  • Serving as the dedicated Tenancy Management specialist, providing direct point of contact and coordination
  • Supporting the relocating employee with; policy administration, dilapidations negotiations, renewals, expense reimbursement authorisation, ongoing tenancy management and tenancy set up
  • Ensure that you fully understand the needs of the clients, their policies and requirements permitted for the relocation
  • Liaising directly with HR departments, the relocating team and the moving employee in order to maintain a strong working relationship
  • Work with vendors such as landlord's agents, Inventory Clerks, cleaners and other suppliers
  • Ensure that all activities, including those relating to third party activities are successfully managed
  • Coordinate with Inventory Clerks and landlord's agent to arrange Check-In/Out
  • Maintaining regular contact throughout the assignment with both the client and assignee, to deliver advice and support on; tenancy renewals, departures and property maintenance
  • Manage relocation caseload and ensure follow ups are conducted with customers and created weekly status reports
  • Review efficiency and recommend improvements to processes and evaluate and approve supplier invoices
  • Communicate any service failure to the Relocation Manager and keep them updated on the tenancy management process
  • Support the coordination of Relocation services if required such as household goods shipment
  • Other duties and responsibilities that are commensurate with your skills and experience


  • Strong communication skills verbal and written and excellent telephone manner
  • 1-3 years prior experience in property, tenancy management
  • Previous experience within customer service

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Job Summary

Reference: 9349

Sector: Human Resources

Location: Walton-on-Thames, Surrey, England

Salary: Market related

Contract: Permanent

Posted: 02 Apr 2019