Job Summary

We are partnering with a Relocation Management company who are looking to hire a Domestic Relocation, Account Director for their New Jersey office.

Job Purpose:

  • To serve as a subject matter expert for Domestic Relocation services
  • To lead a team of Mangers and Consultants delivering Domestic Relocation services to corporate clients

Scope of the Role:

  • You will be responsible for all aspects of Operational Management, Account Management and Team Development to ensure the successful delivery of Domestic Relocation Services
  • Services provided include; policy and benefit counselling, workflow administration, relocation management, home sale management, referral fee collection, financial services, and supplier coordination and file documentation

Duties Include:

  • Act as the point of coordination for your dedicated Domestic Relocation clients
  • Proactively lead the team, conducting regular staff reporting, reviews and setting targets for the team
  • Liaising with senior staff on tasks such as account plans, client strategy and relationship management
  • Conducting client reviews, process redesign, customer service enhancements and improvements for the Domestic Relocation clients
  • Meeting and exceeding targets set both internally and nationally
  • Achieve revenue and profitability targets by ensuring that you manage team wide performance
  • Ensuring service fees and referral fee revenues are recorded accurately and timely
  • Overall staff supervision by training, coaching and managing the performance of team members
  • Developing the team by providing; in person coaching sessions, establishing training practises, promoting educational development
  • Ensure that you support the sales and business development of the team by attending sales meetings etc.
  • Partner with the client implementation team to successfully on-board the client
  • Co-ordinate with other internal teams in order to upsell other services

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Job Summary

Reference: 9493

Sector: Human Resources

Location: New Jersey, United States

Salary: Competitive Base + Bonus + Benefits

Contract: Permanent

Posted: 15 Feb 2019