Job Summary

A Global Maritime organisation are looking for a Customer Service Coordinator to join their team in Dartford.

Responsibilities;

  • Proactively follow up quotes from customers
  • Manage high value predefined enquiries and orders
  • Work closely with Order Processing Centres to ensure smooth handling of customer transactions.
  • Capture customer specific information and requirements in the system
  • Process certain high value and pre-defined enquiries and orders from customers
  • Assist the sales team for the account portfolio
  • Responsible for handling of warranty claims
  • Follow up complaints/non-compliances
  • Advise and support customers on commercial and technical guidance
  • Proactively follow up enquiries and capture sales opportunities through planned quote follow up
  • Identify and actively pursue sales and order building opportunities through telephone sales expertise.
  • Actively promote to customers sales campaigns, promotions and initiatives

Skills Required;

  • Bachelor or similar degree in business related studies
  • Fluent in English - both in writing and speaking
  • Computer literate
  • Excellent interacting and communicating skills
  • Excellent organising and executing skills
  • Excellent telephone sales skills

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Job Summary


Reference: 9516

Sector: Customer Service and Call Centres

Location: Kent, England

Salary: Market related

Contract: Permanent

Posted: 21 Feb 2019