Job Summary

Our client is looking to hire an experienced Global Mobility Advisor to join their Relocation & Global Mobility services team in Hong Kong.

The main objective of the Global Mobility Advisor is to provide a high quality relocation service to corporate clients, supporting them throughout the process.

You will provide end to end global mobility, relocation and moving services as required.

Key Responsibilities:

  • As a Global Mobility Advisor, you will serve as a global mobility subject matter expert within the international assignment services and relocation division
  • Ensuring satisfaction from the client and relocating assignee throughout the relocation phase
  • Coordinate and manage all global mobility services such as; international assignment management, relocation, destination services and household goods moving for the assignee
  • Serve as primary contact for the client answering global mobility and relocation queries
  • Meeting directly with the relocating assignee and collecting documents where appropriate
  • Coordinate and follow-up on all services performed including liaising with other offices and vendors on service provision and co-ordination, provide back-end processing where necessary for specific services e.g. shipment
  • Liaise with corporate clients where necessary to gather information or documentation required to complete the relocation, clarify service or policy provision
  • Coordinating 3rd party services such as; household goods moving, relocation, destination services, immigration etc.
  • Maintain and create files and databases with hard copy and soft copy documents
  • Supporting the global mobility team regarding any relocation related enquiries
  • Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc.
  • Attend face-to-face meetings with clients periodically and be based at client site, serving as the Global Mobility Specialist when required
  • Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance of the global mobility and relocation team

Skills:

  • Experience working within the global mobility, international assignment services, destination services and/or relocation sector
  • Excellent communication and client service skills
  • Strong problem solving skills
  • Ability to meet strict deadlines
  • Strong IT skills with proficiency in Microsoft Office
  • Tertiary education certificate or equivalent
  • 2 - 3 years industry or equivalent customer services experience

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Job Summary


Reference: 9543

Sector: Human Resources

Location: Hong Kong

Salary: Competitive Salary HKD

Contract: Permanent

Posted: 27 Feb 2019