Job Summary

Global Account Director

We are currently partnering with a leading Immigration Practice, who are looking to hire a Global Account Director to be based in their London office.

The Global Account Director is responsible for overseeing a team of Account Managers and selected portfolio of the firm's corporate clients in the European region.

Responsibilities

  • Incorporate company policy in line with company targets and objectives.
  • Proactively seek and share client feedback (Positive and Negative) with the business on a global and local level.
  • Devise and implement the Account Manager objectives, goal and targets.
  • Continuously monitor and ensure the teams KPIs are being achieved.
  • Work with the different immigration delivery teams to identify needs for new services.
  • Working in partnership with team and operations to identify appropriate fee recommendations, working alongside systems and integration team to deliver any software improvement requirements.
  • Acting as main point of contact for new product and services until fully established in relevant parts of the business.
  • Attend client meetings and events as required.
  • Directly working with clients to respond to immigration inquiries.
  • Act as point of escalation for client service issues (internally and externally).

Requirements

  • Five years' related experience and/or training.
  • Excellent communication skills - confident verbal communication skills.
  • Fantastic problem solving and analytical skills.
  • Leadership skills.
  • Confidently articulate legal information.
  • Able to demonstrate a positive and flexible attitude to work, particularly new initiatives.
  • Proven negotiation skills with the ability to influence effectively and sensitively, verbally and in writing.

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Job Summary


Reference: 9555

Sector: Legal

Location: City of London, Greater London, England

Salary: Competitive

Contract: Permanent

Posted: 05 Mar 2019