Job Summary

Our client are looking to hire a Client Services Director, EMEA to be based in Dublin, Ireland.

The Client Services Director, EMEA has a core focus on operations management and is responsible for leading a team of Client Services Managers.

Responsibilities:

  • Responsible for overall client services including; client reviews, process redesign, or customer service enhancements and improvements.
  • Constantly identify areas of improvement to service for clients to improve their experience, sharing feedback to teams internally
  • Train, develop and manage the performance of a team of Client Services Managers
  • Responsible for the professional development of the team by providing; in person coaching sessions and establishing training practices
  • Partner with internal and external stakeholders
  • Manage onboarding of customers, identify opportunities for expansion and secure client renewals
  • Conduct quarterly reviews with clients to ensure you understand their individual business needs
  • Partners with the implementation team to successfully on-board the client
  • Main point of contact for escalations, resolving issues quickly and effectively

Requirements:

  • Over 5 years Client Services, Account Management or Service Delivery experience
  • Experience within the Global Mobility & Relocation industries preferred
  • Passion for delivering excellent client services
  • Excellent leadership and staff management experience
  • Ability to travel monthly to meet with clients
  • Strong communication, negotiation and analytical skills

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Job Summary


Reference: 9797

Sector: Other

Location: Dublin, City of Dublin, Ireland

Salary: Negotiable depending on experience + benefits

Contract: Permanent

Posted: 30 May 2019