Job Summary

Our client, a leading provider in relocation and destination services, now seeks a Destination Services Consultant to be based in Amsterdam.

Major Duties and Responsibilities:

  • Provide main point of co-ordination for all phases of International relocation activities on behalf of client as outlined in their specific policies, including but not limited to:
  • Management of assignee's expectations particularly in relation to moves into the NL
  • Management and coordination of all authorised services such as home finding, school search, departure, renewal, temporary accommodation, immigration, household goods, expense management and policy counselling
  • To conduct comprehensive briefing and needs analysis with assignee families
  • Submit property offer and negotiate most favourable tenancy agreement terms for assignee and client
  • Coordination and follow-up of all post house-hunting aspects, such as work permits, tax and insurance briefings.
  • Strive to deliver exceptional customer services
  • Be responsible for the co-ordination of other services, i.e., language, and cross cultural training.
  • To ensure satisfaction from clients
  • To support senior management in compiling reports, supporting client relationships and developing service processes

Requirements

  • Fluent Dutch and English is essential
  • Customer Service & administration Skills
  • PC/Systems literate
  • Excellent use of verbal and written communication
  • Interpersonal/Influencing Skills
  • Cultural sensitivity
  • Business experience in a highly pressurised customer service environment
  • Computer Literacy MS Office, Excel to an intermediate level
  • Good knowledge of Amsterdam and desirable neighbourhoods
  • Knowledge of AMS housing law and tenancy agreements is highly desirable

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Job Summary


Reference: 9814

Sector: Human Resources

Location: Amsterdam, Noord-Holland, Netherlands

Salary: Competitive

Contract: Permanent

Posted: 14 May 2019