Job Summary

Our client, a relocation management and software provider is looking for a Client Services Director, Relocation to join their office in Chicago, IL.

This role has a core focus on relocation services and operations management and is responsible for leading a team of Consultants.

The Client Services Director, Relocation is responsible for ensuring excellent service delivery to a portfolio of dedicated clients. This position will involve operations management, account management and team development.

Responsibilities:

  • Overall staff supervision by hiring, training, coaching and managing the performance of team members
  • Responsible for the professional development of the team by providing in person coaching sessions and establishing training practises and promoting educational development
  • Striving towards exceeding internal targets as well as operational goals
  • Act as key contact for client accounts as required
  • Implement strategies to drive improvements across KPI's
  • Form an energetic culture to motivate employees and create a high performing team
  • Improving customer retention, upselling and cross-selling International Assignment and Relocation services to all clients where possible
  • Develop strong relationships with various stakeholders
  • Ensure continuous improvement and efficiency of client service delivery
  • Work closely with other departments to ensure overall business success

Requirements:

  • Over 5 years' experience leading and growing client services teams
  • Experience within Global Mobility, Relocation, Serviced Apartment, Technology or related industries preferred
  • Ability to identify and resolve issues then implement appropriate solutions to prevent future issues
  • Extensive experience hiring, training, managing and coaching staff
  • Proficient user of international assignment/relocation management technology would be ideal
  • Strong communication skills, both written and oral with ability to present in front of others
  • Excellent relationship management skills
  • Ability to multitask in a fast-paced environment

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Job Summary


Reference: 9911

Sector: Other

Location: Chicago, Illinois, United States

Salary: Negotiable depending on experience + excellent benefits package

Contract: Permanent

Posted: 10 Jun 2019