Alchemy is currently working with a renowned Moving and Relocation company in Hertfordshire who are looking to recruit a Global Relocation Executive to join their expanding team. 
 
This position is focused on managing the relocation services on behalf of the client’s private and corporate customers.  
 
Responsibilities of the Global Relocation Executive include, but are not limited to:
<ul>
	<li>Manage the customer services and maintain quality standards, working alongside the other internal departments.
	<li>Act as the main point of contact for the clients and understand their requirements. 
	<li>Communicate with vendors to authorise and initiate relocation services.
	<li>Follow up with the clients regarding their quotations. 
	<li>Produce invoices for the clients and work with internal accounts to ensure that payment has been received. 
	<li>Process and file any necessary documentation, making sure that they follow all policies and procedures for assignments. 
	<li>Other ad-hoc duties as needed. 
</ul>
 
Skills and Requirements:

<ul>
	<li>At least 1 year of industry experience. 
	<li>Strong communication skills, both written and verbal. 
	<li>Training qualifications, including Manual Handling, GDPR, OH&S Essentials and Slips, Trips & Falls. 
	<li>Must either hold a valid DBS check or be able to pass one upon acceptance of offer. 
</ul>
 
If you feel this would be the right role for you, don’t hesitate to reach out to Alchemy today!

Global Relocation Executive

A Worldwide Logistics company are looking for a Project Coordinator to join their team in Middlesex. 
 
This role is a client support role and will involve handling customer bookings and quotations. 
 
Key Duties and Responsibilities;
<ul>
	<li>Liaison with suppliers on behalf of client, arranging collection, warehousing receipt & dispatch via airfreight /Sea freight or Road freight from /to UK and international destinations
	<li>Prepare quotations for clients and customers
	<li>Entering shipment filed onto companies data system
	<li>Processing of invoices
	<li>Handle client inquiries
	<li>Using a tracking and management system to enter data Skills
</ul>
 
Required;

<ul>
	<li>Able to work under pressure
	<li>Excellent communication and organisational skills
	<li>Experience liaising with clients and customers
	<li>Experience shipping to international markets
	<li>Demonstrate good level of competency in Maths and English
	<li>Experience working within Export/Import
	<li>Multi modal freight experience (Air Freight, Road Freight, Sea Freight)
</ul>

Project Coordinator, Freight Forwarding

Our client is a prestigious Moving Business providing domestic, international and corporate moving services, and we are assisting them in their search for a Relocation Customer Service Representative who will be based in Chicago, IL. 
 
Responsibilities of the Relocation Customer Service Representative:
<ul>
	<li>Collecting information from corporate clients via telephone or face-to-face and supplying them with information regarding moving services.
	<li>Obtaining and registering orders for third-party services, installation or service changes.
	<li>Keeping current knowledge of contract carriage agreements and tariffs.
	<li>Compiling contract forms, determining fees for requested services, and managing special requirements after gathering and reviewing all relevant information from the client.
	<li>Maintaining up-to-date account profiles with applicable discounts and particular instructions that apply to each account.
	<li>Entering and modifying data in ACT software.
	<li>Performing follow-ups with corporate clients to advise on how their move is going and to make sure they are happy with the service.
	<li>Tracking shipments for driver placement, destination services, and claim follow-up, notifying dispatch and the driver of any shipment modifications.
	<li>Assisting with billing issues or service-related grievances, directing service-related issues to the appropriate departments for investigation.
</ul>
 
Requirements of the Relocation Customer Service Representative:

<ul>
	<li>At least 1 year of moving or related experience.
	<li>Customer service skills.
	<li>Fantastic IT and administration abilities.
	<li>Strong attention to detail and numerical skills.
	<li>Well organized. 
</ul>
 
If you are interested in this opportunity then reach out to Alchemy Global Talent Solutions today to learn more!

Relocation Customer Service Representative

Our client, an international Freight Forwarder is seeking an Internal Sales Executive - Freight Forwarding to join their team in Chelmsford area. 
 
Responsibilities:
<ul>
	<li>Follow up on in-bound leads with an aim to convert these into new booked business.
	<li>Build and maintain client relationship.
	<li>Responsible for ad-hoc enquiries which can involve some freight enquiries.
	<li>Dealing with both existing clients and prospects
	<li>Working closely with sales department to ensure customer requirements are met.
	<li>Following through sales leads and negotiating with overseas agents and suppliers
</ul>
Requirements:

<ul>
	<li>Experience working within the Freight Forwarding industry
	<li>Shipping experience
	<li>Experience selling services to importers
	<li>Experience handling cold calls
	<li>Capable of calculating costs and quotes
	<li>Knowledge of Multi freight system
	<li>Good customer service and sales skills
	<li>Ability to work in a team but also be self-sufficient.
</ul>

Internal Sales Executive - Freight Forwarding

An international Blue-Chip gallery is now seeking an experienced Art Technician to join their team in New York.  
 
Responsibilities for an Art Handler / Technician include:

<ul>
	<li>Maintaining a highly organised storage space based on customer requirements.
	<li>Handling a variety of precious objects and carefully preparing art for transport, this may sometimes include the loading/unloading of trucks.
	<li>Preparing artworks for viewings as required.
	<li>Ensuring customer satisfaction by catering for any special requirements listed by each job.
	<li>Inventory control duties, making sure that available resources are correct and up to date.
	<li>Some administrative duties may be required for invoicing purposes, inventory management/labelling, driver logs and quality control.
	<li>Correctly disposing of waste packing materials.
	<li>Accurate checking and condition reporting of all property together with accurate labelling and locating of property.
	<li>General warehousing duties may be required.
</ul>

Skills required:

<ul>
	<li>Packing, wrapping, and handling artwork and antiques within a warehouse environment.
	<li>Prior experience as an Art Technician or Art Handler.
	<li>Safety first attitude and exceptional care in handling and security of client’s property.
	<li>Excellent client service skills.
	<li>Flexible approach to work. Able to work evenings, weekends when required.
	<li>Able to undertake regular heavy lifting. 
	 
</ul>

Art Technician 

Our client, a Fine Art Shipping Company are seeking to hire an Art Logistics Coordinator to join their expanding team in London! 
 
Experience working in a fine art shipping company coordinating air and sea freight within is an essential requirement for this position.  
 
Responsibilities:
<ul>
	<li>Coordinate export and import shipments by liaising with clients, transport, packing, and storage departments.
	<li>Prepare export/import documentation for sea freight, air freight, and exhibition shipments.
	<li>Stay updated on HMRC regulations and company procedures, completing documentation accurately and maintaining records.
	<li>Maintain and update internal documents related to import operations.
	<li>Ensure timely generation of quotations and prompt invoicing of shipments.
	<li>Adhere to company guidelines.
	<li>Coordinate collections/deliveries with clients, ensuring smooth logistics operations.
	<li>Keep clients informed about shipment progress and provide relevant documentation.
	<li>Oversee additional shipping processes upon client request.
	<li>Attend operations meetings to stay informed about logistics activities.
	<li>Arrange packing, providing packing room department with necessary information.
</ul>
 
Requirements:

<ul>
	<li>Previous experience in a similar position at a fine art shipping company is essential for this position.
	<li>Ability to handle export and import documentation for various shipment types (airfreight, sea freight, exhibition).
	<li>Proficiency in HMRC regulations and other relevant legislation.
	<li>Strong organisational skills with meticulous attention to detail.
	<li>Excellent communication and interpersonal skills for liaising with clients and internal departments.
	<li>Flexibility to adapt to changing priorities and handle multiple tasks effectively.
</ul>

Art Logistics Coordinator - Air and Sea

Alchemy is partnering with an established and successful Fine Art Shipping and Logistics organisation in London and supporting them in their search for a Road Freight Coordinator. 
 
Responsibilities:
<ul>
	<li>Efficiently organise European truck trips and manage export/import formalities.
	<li>Assist in enhancing staffing and operational standards for storage and transport.
	<li>Lead training sessions and operations meetings to optimise workflow.
	<li>Manage shipments meticulously, ensuring compliance with regulations and standards.
	<li>Collaborate closely with EU Road freight and Transport Managers for compliance and safety.
	<li>Handle client communication, quotations, and invoicing effectively.
	<li>Stay updated on customs legislation and ensure staff compliance.
</ul>
 
Requirements:

<ul>
	<li>Proficiency in road freight coordination, especially in fine art logistics.
	<li>Strong understanding of transportation regulations and fine art handling.
	<li>Excellent organisational and communication skills.
	<li>Attention to detail and problem-solving ability.
	<li>Prior logistics coordination experience, preferably in fine art or high-value goods.
	<li>Knowledge of packing techniques specific to fine art.
	<li>Familiarity with logistics software for tracking shipments.
	<li>Ability to adapt to changing priorities in a fast-paced environment.
</ul>

Global Relocation Executive

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